Welcome to Fleur Social. These Terms & Conditions apply to orders placed through our website and our flower delivery services. By placing an order, you agree to these terms, subject to your rights under Australian law.
We may update these terms from time to time. The terms in effect when you place your order will apply to that purchase.
Flower Orders & Seasonal Substitutions
Every Fleur Social bouquet is thoughtfully arranged using fresh, seasonal flowers. As flowers are natural products, colours, varieties, textures and availability will change throughout the year.
Product photographs are a guide to the style, size and overall feel of an arrangement rather than a promise of identical flowers. Where necessary, we may substitute flowers or foliage with suitable alternatives of comparable quality and value while maintaining the intended style and colour palette as closely as possible.
Wine & Alcohol Gift Add-Ons
Fleur Social may offer wine as an optional addition to a flower delivery, in accordance with South Australia's liquor licensing exemptions for gifts.
Wine is available only as part of a genuine gift intended for someone other than the purchaser and must be delivered together with the flowers. Wine cannot be purchased separately or collected in-store under this arrangement.
Both the purchaser and the intended recipient must be 18 years of age or older. By ordering a gift containing wine, you confirm that both parties meet this requirement.
In accordance with South Australian regulations, the total volume of alcohol supplied must not exceed 2.25 litres per order, and the value of the alcohol, including its container, must not exceed 50% of the total gift sale price.
Gifts containing wine must be delivered directly to the intended recipient or another adult aged 18 or over at the delivery address. We may request proof of age before completing delivery.
Wine-inclusive gifts will not be left unattended. If an adult is unavailable to accept delivery, we will contact the purchaser to arrange an alternative. Additional delivery fees may apply.
Fleur Social reserves the right to decline or modify an alcohol-inclusive order where necessary to comply with applicable laws, and will contact the purchaser to arrange an appropriate resolution or refund for any items that cannot be supplied.
Same-Day Flower Delivery
We offer same-day flower delivery to eligible locations across the Barossa Valley for orders placed before 11am South Australian local time, Monday to Saturday, excluding public holidays.
Same-day delivery is subject to availability and delivery coverage. Orders placed after the cut-off will generally be scheduled for the next available delivery day.
If we are unable to fulfil your requested delivery date, we will contact you to discuss an alternative.
Delivery Fees & Locations
Our local flower delivery fee is $10 for Nuriootpa, Tanunda and Angaston.
Delivery fees for other towns vary according to location and are displayed through the delivery options at checkout. Please select the correct delivery town when placing your order.
If your town is not listed, please call us on (08) 8562 1612 to discuss whether delivery can be arranged.
Free in-store pickup is available from Fleur Social, 55C Murray Street, Nuriootpa, for eligible orders excluding wine-inclusive gifts.
Deliveries When Nobody Is Home
We take care to ensure your flowers arrive in the best possible condition.
For orders without alcohol, if you have authorised us to leave your flowers unattended, and the temperature is 30°C or below, we may leave them in a suitable shaded location with water where practical.
For temperatures above 30°C, we will not leave flowers unattended if nobody is available to receive them.
Orders containing wine must be handed directly to an adult aged 18 or over and cannot be left unattended.
If the recipient is unavailable and the order cannot safely be left, we will make reasonable efforts to contact you for instructions. A further delivery fee may apply if redelivery is required. For orders without alcohol, collection from our store may also be arranged.
Once flowers have been delivered in accordance with your instructions, we cannot take responsibility for subsequent damage caused by circumstances outside our control, except where required by law.
Please contact us promptly if you have any concerns about a delivery.
Changes & Cancellations
If you need to change or cancel an order, please call (08) 8562 1612 as soon as possible.
We will do our best to accommodate changes or cancellations before your flowers have been prepared or dispatched. Because our arrangements are made using fresh, perishable flowers, cancellations may not be possible once preparation or delivery has commenced.
This does not affect any rights you may have under Australian Consumer Law.
Returns, Refunds & Consumer Guarantees
We take pride in the quality of our flowers and want you to be happy with your order.
If something isn't right, please contact us promptly on (08) 8562 1612 so we can understand the issue and work towards a suitable resolution. Photographs can help us assess concerns about flower quality or damage, and we appreciate receiving them where possible.
Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. Depending on the circumstances, you may be entitled to a refund, replacement or other remedy.
As our flowers are fresh and perishable, we do not generally offer refunds for a simple change of mind. This does not limit your statutory consumer rights.
Website Information
We aim to keep the information on our website accurate and up to date. However, product availability, seasonal flowers and delivery arrangements may change.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee or other right that cannot lawfully be excluded under Australian law.
Privacy
We respect your privacy and take reasonable care in handling the personal information provided when you place an order or contact us.
We use this information to process orders, arrange deliveries, respond to enquiries and provide our services. Our handling of personal information is subject to applicable Australian privacy laws.
Contact Fleur Social
Fleur Social
55C Murray Street, Nuriootpa SA 5355
Phone: (08) 8562 1612
Email: flowers@fleursocial.com.au